Impact Profile
To meet the basic qualifications for this role you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. To be a good fit you also should have:- At least two years of work experience, preferably in a position involving extensive telephone use.
- Great interpersonal and communication skills, and a genuine interest in helping people learn about career opportunities.
- Internet savvy and the ability to learn new systems and tools quickly.
- A computer and broadband access to the Internet, and a quiet spot in your home where you can talk with candidates without being interrupted.
- The discipline and energy to make 20 calls an hour for 8 hours a day when necessary.
- Experience establishing and maintaining relationships with individuals at all organizational levels in the business community.
- Experience using time management skills such as prioritizing/organizing, tracking details and meeting deadlines of multiple projects with varying completion dates.
- Proficiency in Microsoft Office applications, including Word, Excel and PowerPoint, including the ability to set up email templates that get responses.
- Proficiency in Google Drive.
- The ability to maintain robust attention to detail even while working quickly and efficiently.
- Outstanding written communication and grammar skills.
- Familiarity with call management software is preferred.
- Experience working from a home office is a plus.
- A modem and/or router that can be configured to allow communication through certain ports that RingCentral (our VoIP provider) uses.
- A computer that is capable of running RingCentral's softphone and supporting our standard USB headset.
Role Insights
You will report to our Sourcing Manager and take your assignments the way everyone at Decision Toolbox (DT) does -- as they come through the door. It may be spread out through the week, or you may get three new projects in one day and then nothing for a couple of days.Typically you will work with Recruitment Partners (RPs) and Sourcing Partners (SPs) on projects, and they leverage industry best practices and DT's unique processes to identify potential candidates. Our clients are employers and we work with companies of all sizes and in all industries. The RPs and SPs will develop lists, and you'll do the calling. Generally we also reach out to these same candidates through other channels, such as email.
Your goal will be to reach the candidate or voicemail, and then invite that candidate to spend 45 minutes or so talking with an RP about a specific opportunity. You may work on positions in any profession, from software developers to financial analysts to service technicians.
In all your activities you'll need to adhere to DT and client SOPs.
More Good Reasons
High impact -- Decision Toolbox is constantly evolving and improving, and we're adding this role to enhance our already-strong performance.Setting you up to be exceptional -- you'll work with an easy-to-use click-to-dial system that is part of Recruiting Machine, our proprietary applicant tracking system (ATS). It will make it simple to document your calls, and it will help you track your productivity.
Professional growth -- this could be a great flexible gig for a stay-at-home mom, an adult returning to school, an entrepreneur managing a growing online business, or any number of other people looking for flexible hours. If you are interested in learning more about the recruitment industry, this is a great place to do it.
Vibrant, innovative business model -- Decision Toolbox has been challenging the status quo in recruitment since 1992. Today we boast robust technology, a mature creative team, and a compelling track record. Just as importantly, our focus is not on getting a lot of easy money out of our clients, but on building long-term, mutually beneficial partnerships. We've been delivering RPO since before it was an acronym, and we're recognized as a thought leader by organizations such as SHRM, PIHRA, and the NHRA.
Proof in the pudding -- we're thriving, with a nationwide list of clients in just about every industry vertical, including smaller startups as well as major names like Makita USA, Caesars Entertainment Corporation and BASF. We've administered over 15,000 client satisfaction surveys over the years, and our median score is 94%. We're confident enough in the quality of our processes that we offer a 12-month candidate warranty, unrivaled in the industry. In 2010 we doubled in size without a sales force because more than 95% of our revenue is repeat business.
Virtual is its own reward -- everyone at DT is virtual and everyone loves it. When our CEO meets with a client, she calls it a "mascara day." Otherwise it's come as you are. In addition to being unrestrained by geography and time, in the virtual model we are able to:
- Be productive and flexible.
- Work with diverse cultures, geographies, backgrounds, etc.
- Learn new technologies AND we provide input on improving those technologies.
- Collaborate with inter-organizational teams.
- Participate in the direction of the company and in decisions.
- Mentor and be mentored.
- Continuously develop our professional skills.
- Learn best practices from best in class people.
- Work for an incredibly ethical, compassionate, caring company.
- Share knowledge using a variety of technologies.
Video: Kim Shepherd, CEO of Decision Toolbox, was honored as Innovator of the Year by the National Association of Women Business Owners - Orange County at the 18th Annual Remarkable Women Awards in October 2013.
Keys to Success
You'll need the stamina to make a high volume of calls, and you'll need to maintain a pleasant and professional phone persona through every call. People will be happy to hear from you as you "smile and dial," because you'll be offering them the opportunity to learn about a new job opportunity. To excel here you will focus on what motivates you and leverage it on each call. You'll need strong interpersonal skills and emotional intelligence.Ours is a "virtual" environment -- everyone works from a home office -- and succeeding in that environment requires some special traits. For one thing, you need to have a high degree of self-discipline and a healthy respect for deadlines. You also will need to be proactive about building relationships and establishing your credibility with DT teammates via phone and email, ensuring you convey a professional but friendly persona. In addition, in order to be an outstanding Calling Partner, you will:
- Work quickly and efficiently.
- Remain willing and able to commit three to four hours at a time of focused calling in an environment free of distractions.
- Recognize your internal contacts as customers and provide great service by being responsive, prompt, and thorough.
- Be flexible in interacting with diverse personalities and work styles.
- Achieve your goals independently; you'll have support, but if you're looking for lots of training and supervision, this probably isn't the position for you.
About Decision Toolbox
At Decision Toolbox, almost everything about our approach to recruitment is unique, from our tools to our low cost pricing model to our relationships with our clients. Some companies enlist our help for the occasional overflow or difficult-to-fill opening. Others use us as their extended recruiting department on an ongoing basis. In any case, we are not about simply filling positions; rather, we become our client's recruitment partner, and work proactively to drive down costs, identify and solve business problems, and increase retention. Each project concludes with a Hiring Manager satisfaction survey, in which our performance is rated on 11 fronts. This gives us a basis on which to continually improve our service. Since 2000, our cumulative satisfaction score is 94.2%, and repeat business represents over 95% of our revenue.Our process is known as "Recruitment Engineering", and we are not only the industry pioneers in this space, but we are also recognized as the industry experts.
We've been fine-tuning Recruitment Engineering since our founding in 1992; however, the common thread that remains is our commitment to "doing the right thing" for our clients. We have established and maintained a reputation for fair and honest business practices within our industry. Because of our unique model, our recruiters (particularly those from contingency and/or agency backgrounds) are often surprised by the level of partnership they share with their hiring managers, and the empowerment they have to act as an expert recruitment "consultant" on every project.
Even in a virtual model, DT has nurtured a remarkable corporate culture that is entrepreneurial, high-energy, success oriented and fun. Our people all have a high degree of professionalism, led by a progressive management team. Our CEO, Kim Shepherd, is a well-respected speaker and presenter, and recently published her insights on leadership success in The Bite Me School of Management: Taking a Bite out of Conventional Thinking. The title alone gives you an inkling of our culture!