Value Proposition

Transformative global vision
You will help this client build something remarkable and unlike anything that has been done before. While we can't reveal too many details yet, here are some highlights:

• The new company will introduce market-changing technology that is clearly superior to what is available now: sustainable, higher yield, lower cost, smaller environmental footprint and longer lifespan
• This venture is seven years in the making and extremely well-funded, and is building on patents developed in partnership with major name corporations
• The vision includes a unique generational hiring model, so all team members will be part of creating a true legacy
• Long-term goals include building entire cities, around the globe, each one anchored by a manufacturing facility and providing all the infrastructure (schools, hospitals, etc.) that employees and their families need to thrive

Passion, strong values and a pro-employee approach
The founder of this new company brings incredible and infectious passion to this venture. He truly cares about people and is proactive about building an engaging, values-based culture in the new company. That positive, engaging energy will shape the culture of the E2E team as well.

Discernable impact
While you'll focus on the relationships and KPIs for our third party vendors, you'll have a direct impact on overall hiring performance, and you'll also influence processes and structure as the program evolves.

Setting you up to be exceptional
E2E RS has awesome trainers and we provide initial and ongoing training through modules that include culture, process, products and our proprietary ATS / CRM. We also offer an internal online university to provide on-demand access to resources, including the latest techniques and trends, best practices, process videos, working referrals, courting candidates, compliance and more.

Trifecta of organizational culture
Throughout Engage2Excel we drive employee engagement and company success through three simple but powerful steps:

• Living what we do.
  • Our work/life balance is founded in ownership, trust and respect.
  • We enjoy a fun, family-like atmosphere, even though we're miles apart.
• Rewarding those that earn it.
  • Ours is a team environment with each playing an important role in delivering top level service.
  • We challenge ourselves and encourage each other to grow professionally.
• Seeking new ways to solve problems.
  • We are proud to do things differently because one size doesn't fit all.
  • We are passionate about process, feeling empowered to create it, fix it and make it happen.

Excellent benefits
Our comprehensive benefits offering includes medical, dental and vision insurance; prescription drug coverage; a wellness program; flexible spending accounts; a 401(k) plan; paid time off; and more.

Your Background

Specific experience and knowledge will be essential, of course, but just as important will be a strong sense of values and a robust work ethic. To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the MSP Director opportunity, you will have:

• A servant style leadership approach to coaching/mentoring your team where their needs eclipse your own
• Emotional intelligence and interpersonal finesse to communicate with diverse stakeholders and personalities
• Bachelor's degree in Human Resources, Business Administration or Management, or related field. 
• Demonstrated success in HR Vendor Management, including strong experience managing third party vendor relationships.
• Proven experience demonstrating leadership while achieving objectives in a matrixed, cross-functional environment. 
• Experience managing talent solutions including RPO, MSP, and multiple executive search firms.
• Excellent financial acumen. 
• Successful record of building, improving, and automating HR operational processes and procedures.
• 
The ability to drive program efficiency and high levels of customer satisfaction. 
• Customer service orientation with a demonstrated desire to exceed expectations -- ability to serve multiple customers (vendors, employees, managers, HR). 
• Excellent written and verbal communications skills - ability to interface with all levels of the organization, specific strength in influencing decision makers as well as setting and managing expectations. 
• Strong organizational and time management skills necessary to manage multiple assignments in a rapidly changing environment, 
• Proficiency with Microsoft Office Suite, including project management software and Visio. Experience with ATS, CRM, VMS and other MSP software will be helpful. Quick question for you - click here
• The ability to make recommendations when selecting and implementing new software. 
• Excellent presentation skills. 

Just as important will be the following competencies and characteristics:

• A passion for impacting your team and the client's organization
• Strong intellectual horsepower as well as emotional intelligence
• Flexibility and adaptability as the program and new company grow and evolve
• Proven strong critical thinking and problem solving skills
• The ability to manage multiple activities and priorities in a fast-paced, high-volume environment with high expectations

Overall, every person at E2E RS is responsible for providing an excellent client and candidate experience by using the Extreme Service Hierarchy method (accuracy, timeliness, responsiveness, proactivity and mutual learning) to build quality relationships internally and externally.

You also will need to be willing and able to travel for initial training, and for team and/or client meetings. We anticipate travel to be around 25 - 30 percent of the time. 

Your Impact

You will report to and work closely with the Program Director to develop, maintain and manage relationships with third party vendors with an overall mission of ensuring continuity of quality. You will help create a matrixed environment in which vendors and internal resources work hand-in-hand to achieve high levels of efficiency and effectiveness in the development and delivery of HR solutions, talent acquisition tools, and processes and services.

Your activities will support everything from pre-employment services and Managed Service Providers (MSP), to relocation services and third party search firms -- including executive search and niche firms. You will oversee a team that includes two MSP Coordinators. Quick question for you - click here

You will serve as the key liaison and point of contact among E2E Talent Acquisition, Customer Engagement Managers (CEMs) and a pool of third party service providers. This will require a high level of professionalism, relationship management, negotiation skills and internal customer partnership. The successful MSP Director will create and track acceptable service level expectations for service providers and third party vendors and internally communicate and monitor key performance indicators to ensure effectiveness of solutions. 

You’ll take a unique approach to the role, helping to ensure that the majority of our hires for this new initiative are coming from our vendors. You will augment and complement our internal recruitment efforts with the efforts of the third party vendors. 

More specifically, some of your essential duties and responsibilities will be to:

• Effectively manage relationships with external vendors. 
• Ensure continued service delivery and customer satisfaction and create and adopt strategies as vendor service offerings to develop and maintain strategic relationship with suppliers
• Define key performance indicators and build metrics and service level agreements for core programs. 
• Troubleshoot all vendor problems and ensure problem resolutions are achieved.  
• Drive program objectives and provide program management to new and existing HR solutions.
• Build cross-functional partnerships across the organization and beyond. 
• Work closely with IT, Procurement, Legal, Operations and other departments to accomplish collective goals and objectives as you also develop strong partnerships with HR Operations across all locations.
• Scale services and tools to meet the evolving needs of this exciting initiative. Design solutions, processes and procedures that will scale with the growth in volume and complexity. 
• Cultivate and nurture vendor relationships. Actively engage new and existing vendors to align with Company's strategic growth plans, drive value through product pricing and expansion of offerings, leverage vendor system training and support to deliver quality service to client groups. 
• Manage all vendor invoices to ensure that payments are directed to the appropriate accounts and paid in a timely manner. 


Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Keys2Excel

Servant Leadership, Passion and Grit

It should be clear by now that this client is creating a new company that is truly driven by values -- they are even providing values-specific training to ensure everyone is on the same page. We are committed to presenting candidates who demonstrate those values in their character and competencies. In order to do that, it won’t be enough for you to talk the talk. We're looking for professionals who truly embody the following characteristics:

• A servant-leader approach, whatever your level, including passion for supporting those around you, helping them grow professionally, uplifting their spirits and motivating them
• Grit and resilience to work and deliver at a high level for extended periods
• A big-picture perspective and faith that, with persistence and perseverance, those long-term goals can be attained
• Integrity, honesty and transparency in action and communication
• Tenacity, resourcefulness, strong self-motivation and willingness to go "above and beyond" the call of duty on a regular basis
• Accuracy, timeliness and an obsessive commitment to quality

To excel in this role you will be a proven relationship builder, mentor and expert problem solver. Following the servant-leader model, you will see yourself as a resource who can provide support and encouragement. At the same time, you'll need to set clear expectations and hold people accountable. In addition, you should be adept at motivating the team and keeping them engaged in order to maintain high quality in spite of the pace and volume.

Although you'll only have two direct reports to start out with (we anticipate this number to increase over time), the overall team for this program will be large, and you'll need to develop relationships with people in other functional areas to ensure solid communication. A primary objective for the program is to deliver a concierge experience for each candidate, and that will require collaboration across teams--specifically the third party vendors. You also will get feedback and input from multiple stakeholders, internally and in the client's organization, so you'll need finesse and political savvy.

Most importantly, we'll look to you to keep leadership and the client informed at all times. Perhaps the only unforgivable offense at E2E RS is to ignore or cover up a problem. If an issue arises, you should recognize it and act (including asking for help) quickly.

About Us

Smarter recruitment solutions for smarter hires.

On the outside, Engage2Excel Recruitment Solutions is a recruitment products and services company known for the passion and creativity we bring to the table. But on the inside, we are a veritable R&D lab obsessed with innovating and optimizing recruitment productivity, quality and service. You will not find a group of people more zealous about this than our team.

Founded in 1992, the company is a 100% virtual organization with employees across the U.S. We are widely known for our unconventional, award-winning culture and our ability to attract and retain the best recruiting talent in the market. And because we have no walls or windows, we are able to pass those cost savings along to our clients.

The industry's only ROI-based employee recognition program.

Engage2Excel helps companies measure, manage and improve performance with the industry's only ROI-based Employee Recognition solution. We create ROI-based Employee Recognition programs by combining Engagement Survey data with Performance Analytics. This enables clients to target, budget and prioritize recognition programs to drive bottom-line results. We also provide High-Performance Talent Acquisition Solutions that enable clients to infuse highly engaged employees into their corporate culture.

We don't just recruit for skills and experience, we help clients find engaged candidates who are motivated to contribute to the organization's success. Our scientific approach is backed by over 30 years of research and provides a positive candidate experience process. From the moment a candidate is introduced to the organization and the job opportunity to speaking to one of our seasoned recruiters, the experience is second to none.