Value Proposition

Transformative global vision
You will help this client build something remarkable and unlike anything that has been done before. While we can't reveal too many details yet, here are some highlights:

• The new company will introduce market-changing technology that is clearly superior to what is available now: sustainable, higher yield, lower cost, smaller environmental footprint and longer lifespan
• This venture is seven years in the making and extremely well-funded, and is building on patents developed in partnership with major name corporations
• The vision includes a unique generational hiring model, so all team members will be part of creating a true legacy
• Long-term goals include building entire cities, around the globe, each one anchored by a manufacturing facility and providing all the infrastructure (schools, hospitals, etc.) that employees and their families need to thrive

Passion, strong values and a pro-employee approach
The founder of this new company brings incredible and infectious passion to this venture. He truly cares about people and is proactive about building an engaging, values-based culture in the new company. That positive, engaging energy will shape the culture of the E2E team as well.

Discernable impact
As you drive and optimize a world-class candidate experience, you'll shape our reputation in this competitive marketplace for years to come. And your contributions will be keenly watched by our executive leadership team.

Setting you up to be exceptional
E2E RS has awesome trainers and we provide initial and ongoing training through modules that include culture, process, products and our proprietary ATS / CRM. We also offer an internal online university to provide on-demand access to resources, including the latest techniques and trends, best practices, process videos, working referrals, courting candidates, compliance and more.

Trifecta of organizational culture
Throughout Engage2Excel we drive employee engagement and company success through three simple but powerful steps:

• Living what we do.
  • Our work/life balance is founded in ownership, trust and respect.
  • We enjoy a fun, family-like atmosphere, even though we're miles apart.
• Rewarding those that earn it.
  • Ours is a team environment with each playing an important role in delivering top level service.
  • We challenge ourselves and encourage each other to grow professionally.
• Seeking new ways to solve problems.
  • We are proud to do things differently because one size doesn't fit all.
  • We are passionate about process, feeling empowered to create it, fix it and make it happen.

Excellent benefits
Our comprehensive benefits offering includes medical, dental and vision insurance; prescription drug coverage; a wellness program; flexible spending accounts; a 401(k) plan; paid time off; and more.

Your Impact

Reporting directly to the Program Director, you’ll oversee a team of fourteen recruitment coordinators exemplifying our Extreme Service Hierarchy (accuracy, timeliness, responsiveness, proactivity and mutual learning) to serve as the “hospitality” crew, driving a best in class candidate experience. Quick question for you - click here

While you’ll inherit certain SOPs and transactional processes, we’ll look to you to peel back the layers, understand the gaps and come up with innovative solutions to optimize the candidate journey and drive continuous improvement. You’ll also serve as the escalation point when offers are rescinded or things go awry with background checks.

We’ll look to you to leverage your "emotional" intelligence to build and sustain trust-based relationships with diverse stakeholders (cross-functionally within E2E and with clients) employing a "we" versus "me" approach through change management, diplomacy and teamwork.

Your initial focus is to work with this global powerhouse client but you’ll stay fluid with our ever-changing needs and serve other clients as needed.

You will likely work from your home office and need to have a relatively quiet, distraction-free environment (to professionally interact with clients/team members) as well as a home office setup that includes Internet access with upload/download speeds of at least 10 mbps.

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
 

Your Background

Specific experience and knowledge will be essential, of course, but just as important will be a strong sense of values and a robust work ethic. To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Director, Candidate Engagement and Process opportunity, you will have:

• A servant style leadership approach to coaching/mentoring your team where their needs eclipse your own
• Emotional intelligence and interpersonal finesse to communicate with diverse stakeholders and personalities  
• A bachelor's degree or related combination of education and experience (background/experience trumps credentials in our world)
• 5+ years of progressive experience managing a care or call center with high volume processing; RPO background is a plus
• Exposure to business intelligence tools; track record of identifying trends and finding the hidden “jewels” in data to optimize the candidate experience
• A team-oriented mindset to do what's needed to flex with the ever-evolving needs of the business
• Strong multi-tasking capabilities with the ability to work well in a dynamic, high velocity environment
• Proficiency in CRM and Microsoft Office suite

Overall, every person at E2E RS is responsible for providing an excellent client experience by using the Extreme Service Hierarchy method (accuracy, timeliness, responsiveness, proactivity and mutual learning) to build quality relationships internally and externally.

You will work from your home office and need to have a relatively quiet, distraction-free environment, as well as a home office setup that includes Internet access with speeds of at least 10 mbps up and down.

You'll also need to be willing and able to travel for initial training and periodic client meetings.

Keys2Excel

Servant Leadership, Passion and Grit

It should be clear by now that this client is creating a new company that is truly driven by values -- they are even providing values-specific training to ensure everyone is on the same page. We are committed to presenting candidates who demonstrate those values in their character and competencies. In order to do that, it won’t be enough for you to talk the talk. We're looking for professionals who truly embody the following characteristics:

• A servant-leader approach, whatever your level, including passion for supporting those around you, helping them grow professionally, uplifting their spirits and motivating them
• Grit and resilience to work and deliver at a high level for extended periods
• A big-picture perspective and faith that, with persistence and perseverance, those long-term goals can be attained
• Integrity, honesty and transparency in action and communication
• Tenacity, resourcefulness, strong self-motivation and willingness to go "above and beyond" the call of duty on a regular basis
• Accuracy, timeliness and an obsessive commitment to quality

To excel in this role you will marry strategic vision with tactical excellence; you'll need to maintain laser focus on the myriad details without losing sight of the big picture and how those details fit in.

Most importantly, we'll look to you to keep leadership and the client informed at all times. Perhaps the only unforgivable offense at E2E RS is to ignore or cover up a problem. If an issue arises, you should recognize it and act (including asking for help) quickly.

About Us

Smarter recruitment solutions for smarter hires.

On the outside, Engage2Excel Recruitment Solutions is a recruitment products and services company known for the passion and creativity we bring to the table. But on the inside, we are a veritable R&D lab obsessed with innovating and optimizing recruitment productivity, quality and service. You will not find a group of people more zealous about this than our team.

Founded in 1992, the company is a 100% virtual organization with employees across the U.S. We are widely known for our unconventional, award-winning culture and our ability to attract and retain the best recruiting talent in the market. And because we have no walls or windows, we are able to pass those cost savings along to our clients.

The industry's only ROI-based employee recognition program.

Engage2Excel helps companies measure, manage and improve performance with the industry's only ROI-based Employee Recognition solution. We create ROI-based Employee Recognition programs by combining Engagement Survey data with Performance Analytics. This enables clients to target, budget and prioritize recognition programs to drive bottom-line results. We also provide High-Performance Talent Acquisition Solutions that enable clients to infuse highly engaged employees into their corporate culture.

We don't just recruit for skills and experience, we help clients find engaged candidates who are motivated to contribute to the organization's success. Our scientific approach is backed by over 30 years of research and provides a positive candidate experience process. From the moment a candidate is introduced to the organization and the job opportunity to speaking to one of our seasoned recruiters, the experience is second to none.