Client Delivery Director
Remote - Anywhere in the U.S.


Opportunity Snapshot
Top reasons to align your career with Engage2Excel Recruitment Solutions
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Positively impact clients & teams in a wide-reaching position driving client delivery excellence

You’re an experienced and perceptive talent acquisition leader capable of relating to individuals at all levels -- an influencer who engages, energizes and fosters an environment of empowerment. You’re a strategic partner with proven success in building, growing and maintaining profitable and long-lasting relationships with clients, and a team builder who enjoys developing future leaders and strengthening teams. If that describes you, we enthusiastically invite you to apply for the role of Client Delivery Director. Consider some advantages:
  • You'll leverage your breadth of knowledge & experience as you lead client delivery managers and their teams and work with key recruitment process outsourcing (RPO) clients. 
  • We'll take a proactive approach in wrapping our unique culture around you -- kudos, collaboration, fun and a passion for excellence.
  • You'll earn competitive compensation, outstanding benefits, and opportunities to advance your skills and career
  • We'll provide outstanding support and training, and you'll work with some of the country's best recruiting professionals.
  • We offer a broad portfolio of solutions, from high-volume sourcing to executive search, and recruit for just about all fields.
This is an exempt, remote role. We are pioneers in remote work, having been fully remote for 20 years, and we know what it takes to create success.

We help clients hire employees who care more, work smarter and stay longer. The Engage2Excel Recruitment Solutions team helps clients compete more effectively to win in today's talent-driven marketplace. We have the expertise, science-based methodology and industry-leading technology that companies need to succeed. Since 1992 we have successfully recruited for more than 3600 position titles for 800+ clients in over 60 industries. We are part of Engage2Excel, a world leader in creating engaging career experiences.
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Own an Influential Leadership Role at an Award-Winning Recruitment Industry Innovator

The Job
Explore the primary responsibilities of this role.
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As a Client Delivery Director, you will lead and be part of a unique team of highly skilled recruiting professionals focused on client delivery excellence. You will partner with clients to delight key stakeholders in filling critical positions, be responsible for growing client relationships and oversee Client Delivery Managers and their teams’ activities in driving client satisfaction and client engagement. You will create goals for your team and ensure those goals are met. Additionally, you will:
  • Drive 100% customer retention and satisfaction through positive relationships and delivery
  • Identify and nurture opportunities for growth and expansion  
  • Foster an environment of engaged and high-performing talent through development, training, and compliance
  • Proactively identify areas of opportunity in anticipation of and to avoid escalations 
  • Positively resolve client escalations 
  • Review performance data and analyze results to drive greater efficiency and impact 
  • Optimize processes to drive greater efficiencies  
A sampling of specific tasks includes:
  • Client Services: Owner of partnership success and delivery; responsible for achieving revenue retention and growth objectives on all accounts by handling client escalation needs, ensuring satisfaction and fostering stakeholder relationship while identifying and nurturing expansion opportunities
  • Support Account Development: Strategically seek opportunities to improve the account scope, process, profitability, relationship
  • Reporting: Deliver a story with data; identify issues or quell concerns with graphical presentation of performance data; deliver monthly and quarterly business reviews, and QBR’s
  • Effective Contract Management: Work with team and the client to ensure that all parties are adhering to the contract and all services and commitments therein
  • Financial: Identify and monitor key financial indicators to gauge performance, identify trends, and drive actions to positively impact results; actively pursue creative opportunities to improve profitability
  • Supervise, Evaluate & Develop Team Members: Provide leadership and follow up, to ensure that team members are held accountable for maintaining the high standard of service established for the client and our work environment
This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities. 

 
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Your Qualifications
If you meet the minimum qualifications, we invite you to apply and look forward to hearing from you.
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To be a strong fit for the Client Delivery Director opportunity, you will have:
  • 8+ years of experience developing and managing relationships with senior executives at key clients; exceptional interpersonal skills with ability to build strong relationships required
  • 5+ years’ experience as a Talent Acquisition leader, in a wide spectrum of areas including recruiting operations, employment & HR practices and policies, financial operations and functional expertise preferred
  • Solid understanding of end-to-end recruitment processes and best practices
  • Familiarity with a services business model focused on HR and Talent solutions
  • Managed an RPO account with accountability for optimizing resources, client retention, revenue growth, and profitability
  • Skill in analyzing data for practical use, translating output to actionable insights; creating and maintaining budgets and forecasts; delivering client reporting
  • Seasoned at creating and delivering presentations to a wide range of audiences, including customers employees and executive team
  • Ability to travel as needed, up to 25%
In addition requirements above, you will need the following core competencies and characteristics:
  • Attention to detail yet still cognizant of big picture
  • Business planning skills including ability to deliver plans that include detailed action steps, timelines, metrics, accountable parties and expected results
  • Independent judgment, creativity and ability to solve problems, effectively manage competing priorities, and diplomatically handle all customer or team escalations
  • Strong interpersonal, written and verbal communication skills; proven ability to effectively collaborate cross-functionally
  • Excellent consultative and organizational skills; ability to prioritize and plan for current and future client needs
  • Solid computer skills including proficiency in MS Office (e.g., Word, PowerPoint, Excel)
  • Flexibility in a fast-paced setting
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Engage2Excel Recruitment Solutions is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at leaton@engage2excel.com.